Learn from a Customer Service Expert (September Chapter Meeting)

When:  Sep 17, 2019 from 05:30 PM to 08:30 PM (ET)
Associated with  Detroit Chapter
THE INSTITUTE OF MANAGEMENT ACCOUNTANTS DETROIT CHAPTER
SEPTEMBER MEETING
TUESDAY, SEPTEMBER 17 2019
THE NOMAD GRILL
26555 TELEGRAPH ROAD
SOUTHFIELD MI 48033
##New Location##

 

SPEAKER:

 

Tom Borg, CPBA, CPDFA, MA

President 

Tom Borg Consulting, LLC

 

Tom Borg is a team performance and customer experience expert. 

Through his consulting, coaching, training and assessment instruments he helps the leadership teams of the organizations he works with connect, communicate and work together better without all the drama.

 

For over 25 years he has worked with clients such as:

Detroit Windsor Tunnel, ZSi-Foster, The Decor Group, Pulte Homes, Detroit Metropolitan Airport, Ford Motor Company, General Motors, Quicken Loans and many other small businesses and organizations.

 

Tom is the author of the books How to Keep a Positive Attitude in a Sometimes Negative World, Making Service Count and True Small Business Brilliance. His articles have been published in Crain’s Detroit Business, Corporate Detroit Magazine, Focus Magazine and Entrepreneur Magazine.

 

 FEES

Members $30

Non Members $35

Retirees/Unemployed $25

Student $20

 

 

$40 for all at the door and No Retiree/Unemployed rate at the door

 

1st topic

Leading for Results

This upbeat and action-oriented program is designed to build and strengthen your leadership skills and maximize your potential.

Some of the learning outcomes for this session are:

  • How to use a system to make mega risk decisions.
  • How to build morale.
  • How to praise your employees.
  • How to delegate effectively.


2nd Topic

How to Create Crystal Clear Communication in Your Company or Department

Participants in this action oriented and upbeat program will gain key insights and learn how to take their communication skills to the next level.

Some of the learning outcomes for this program are:

  • 3 Factors that make up your communication message.
  • 4 Critical questions the people you encounter have for you.
  • 5 barriers to communication.
  • Major guideline for communicating on social media.
  • 6 things you must do to communicate effectively

Location

The Nomad Grill
26555 Telegraph Rd.
Southfield, MI 48033

Contact

Charles Phillips
1(313)549-8729
phillips272@comcast.net